Refund policy

Return & Exchange Policy

Because every Mariyah Aatif piece is made to order and hand-finished specifically for you, we do not accept returns or offer refunds for change of mind, incorrect self-measurement, or personal preference once an order has been placed.

Exchange eligibility

We offer exchange only, under the following conditions:

The item arrives damaged, or
There is a sizing error caused by us — meaning the piece does not match the measurements confirmed with you at the time of order.

Exchange window

Exchange requests must be raised within 5 days of delivery. Requests made after this window cannot be accepted.

How to request an exchange

Your order number
Clear photos/video of the damage, or the specific measurement discrepancy
The piece must be unworn, unwashed, and with all original tags/packaging intact

Our team will review your request and confirm eligibility before an exchange is processed.

What is not eligible for exchange

Change of mind or personal preference
Sizing based on measurements the customer provided that do not match the finished piece (i.e., we stitched to the measurements given — this is not treated as an error on our part)
Bridal and fully custom-stitched pieces, which are final sale
Requests made after the 5-day window
Items that show signs of wear, washing, or alteration

Resolution

Approved exchanges will be for the same design in a corrected size, subject to availability of fabric/production capacity. We do not offer cash refunds under this policy.

Refunds
We do not offer returns. However, if a dress delivered is damaged or defected, you may contact us within 5 business days.
If more than 15 business days have passed since we’ve approved your return, please contact us at:

Email:

mariyahaatifofficial@gmail.com

WhatsApp and mobile:

+92 326 4029456

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Refund policy

Return & Exchange Policy